Frequently Asked Questions
We've got all of your answers right here!
How does Metiix De-Duplication work?
Metiix de-duplicates occurs at the variable block level at the Metiix client before transmission to the Metiix Cloud. De-duplication occurs prior to any data leaving the server for the smallest transfers possible. No appliances are necessary to accomplish the de-duplication process. This de-duplication process uses the least amount of disk space possible for storing long term online history.
How much de-duplication & compression should I expect?
De-duplication depends on the makeup and file types of a particular server. Metiix is constantly comparing the blocks across all previous generations of the file as well as globally across the entire customer environment. A substantial de-duplication can be expected both on the initial backup and on all subsequent generations and changes. Anytime a block signature within the file is matched, the duplicate blocks need not be sent to the Metiix Cloud.
What kind of load does Metiix put on the server?
Metiix Cloud is an Agent-less technology so minimal load is placed on the host servers. The Metiix Cloud technology need only be placed on one server in an environment to protect many. Only the net new data on any server needs to be transferred off the original host to the Metiix Cloud Agent deployed. All de-duplication and encryption happens at this central point before data is moved out to the Metiix Cloud. As an agent-less technology, little to no processing needs to occur on the production servers being protected.
What does agent-less mean?
Metiix Cloud Services power by Asigra™ requires no agents, which makes it inherently easier to install and support than legacy backup and recovery solutions.
Backup and recovery software typically requires agents that are installed onto the host servers that a system administrator wants to back up. Even in a modest-sized environment, agent management can get extremely complex when an administrator is forced to deal with different operating systems and revision levels. Metiix Cloud Services only requires that one single agent be placed in an environment capable of remotely protecting many servers.
Can I throttle bandwidth?
Metiix can set any limits on bandwidth utilized to protected data in the Metiix Cloud.
What if I lose Local Metiix Cloud Client, can I still do restores?
Metiix Cloud Technology allows restores to be performed on any new server that is to be used as the replacement. Once a new Metiix Cloud Agent is loaded onto a new server and the meta-data is recovered, restores may resume.
Can I manage Metiix from a central location or interface?
Yes, all of your backup sets can be managed via a single interface that can be deployed anywhere that you have access to the Metiix Client.
Do servers have to be configured the same?
Each server to be protected can be backed up independently of all others. Schedules, retention and all administrative functions can be autonomous for each server being protected to the Metiix Cloud. Setting can be created specific to the optimization of that server’s performance, amount of change in a particular interval or schedule, and its connectivity or bandwidth available in relation to the Metiix Cloud. A server’s unique data retention requirements and recovery time objectives may also vary greatly from one to the next.
What is the difference between Cloud and Local-Only storage?
Metiix provides for the ability to present dual storage tiers to customers in the form of Cloud and Local-Only storage. Allowing a customer to select via policy what data resides where, based on generations (history), last accessed, deleted data, and age. This ability to manage data stores puts automated controls around cost and data growth. More importantly it improves the performance of the cloud and each customers experience by magnitudes. By separating data, processing power is reduces dozens of times over. Data is more resilient and can be accessed at many times the speed of traditional vaulting
Why should I use the Metiix Cloud?
The Metiix Cloud is architected to handle a significant amount of load for both performance and capacity. Your data is protected in the best datacenters in the world. Fully-managed and monitored to ensure maximum availability and durability of your data.
How reliable is the Metiix Cloud?
The idea behind the Metiix Cloud storage is to provide another recovery point should your local storage fail to recover your missing files. We follow industry-wide practices including Raid-5 volumes as well as hot-spares. The whole concept is to provide another destination for your data that resides outside of your environment in the case of a localized disaster.
What are you monitoring for?
Metiix engineers are monitoring for degrees of successes and failures of the backups to the Metiix Cloud. Metiix helps you become aware of any problems that may exist within your backup environment.
Do you need permissions for my LAN?
Metiix Engineers are only monitoring outbound transmissions from the deployed clients to the Metiix Cloud in order to determine the success and failure of backups.
Can I go back in history?
Metiix builds a journal or incremental database at the block level so you can go back in time through unlimited history to recovery versions of files and all data.
How many generations can I keep?
You have the ability to set how many versions or generations of a file you would like to hold within the Metiix Cloud, unlimited or just a handful. How you handle growth and long term retention between Cloud and Local-Only Storage is completely up to you.
Can I restore a single file, at a point in time?
Yes, with Metiix you can restore any file from any backup point in time, limited only by your retention rules.
Can I perform a message level restore of Microsoft Exchange or Lotus Notes?
Metiix Cloud technology supports the backup of single email messages in a continuous or scheduled manner. Once emails are protected within the cloud specific retention policies can be set as well as the selection of destinations between Cloud and Local-Only storage.
Do you support retention policies?
Yes, like file generations, retention policies can also be set to unlimited (hold everything forever), or choose a granular time based retention or delete policy.
How long do backups take?
The completion of a backup depends on how much data changes on a particular server after de-duplication and compression during a particular interval of time, and what is the bandwidth to the Metiix Cloud.
How long backups will take depends on the speed of the outbound network pipe selected for that data to go to and the amount or rate of data change on a particular server at a particular interval of backup selected.
What if the Metiix Cloud is unavailable due to our internet dropping?
Regarding backups, they can be set to cache on the local storage and then push across the WAN when it becomes available again. With restores, you are always able to restore the last generation of your data from the local storage that is available to you regardless of the connectivity to the Metiix Cloud.
How do you handle deletes?
If a file is deleted from the host we are protecting, it will in turn be deleted from the Metiix Cloud corresponding with whatever retention policy has been set for the files on that host server.
Example: if a file is deleted from the host server at 3:05 pm on the 18th a of a given month, and a 162 day hold policy has been set, then the data pertaining to that file will be deleted from the Metiix Cloud 162 days from that time stamp.
How are encryption keys managed?
While you manage the content of the encryption keys, Metiix will escrow your encryption keys to ensure that they are safe regardless of a local failure. At no point will Metiix employees or anyone outside of your immediate administration have access to your keys or the contents of your data.
Does data remain encrypted?
Data is encrypted prior to leaving the Metiix Client and remains encrypted both in flight and at rest within the Metiix Cloud. Data is only decrypted upon restore and only utilizing the Metiix Client.
How does Metiix handle open files?
Two ways: Metiix can utilize VSS snapshot technology or by setting tighter intervals of backup to more frequently catch files as they may be closing.
How are database like SQL and Exchange handled?
We build and provide the ability for SQL Server, Oracle, Exchange, System State, and Active Directory to facilitate the hot backup of those always open files. Metiix allows you to take scheduled backups of your storage groups, live databases, system state, and active directory.
The Metiix client controls the transfer of the live database or the storage groups to the Metiix Cloud after de-duplication, compression, and encryption.
Is pricing based on capacity?
Pricing is based on the amount of data held within the Metiix Cloud or Local-Only storage after deduplication, compression, and encryption. Pricing is based on two tiers of storage both Cloud and Local-Only.
What is the most common way to restore a downed server?
Metiix is sending the System State, Active Directory and all of the file and database history directly to your local storage and the Metiix Cloud, both of which are capable of restore from any particular point in time. At the destination where the restore is to take place an operator needs to present Metiix with a pre-configured base OS on new hardware before restoration can begin.
Can I run in continuous mode?
Yes, Metiix can observe file system changes in real-time on a server 24 hours a day and then move those changes to the Metiix Cloud based upon interval scheduling.
What if I don’t want to run during the day?
Metiix can be set to only run during pre-determined times or set schedules.
What hardware and storage do I need for the Metiix Client?
Metiix local agent can be placed on a Windows or Linux OS and the local storage can be any array of direct attached hardware or disk configuration Choose from: USB, FW, ATA, e-SATA, SATA, SCSI, iSCSI, internal disk, DAS, NAS, or SAN. Mix and match disk manufacturers, hardware types, and the amount of destinations deployed. Check out the Metiix Store for some ideas.
Can the Metiix engineers see my data?
Metiix engineers have the ability to monitor your backups for successes and failures to assess the potential causes for anything out of the norm, inform you what actions will be required, and what corrections to make. Metiix engineers can also help you manage the configuration of each of your clients. Metiix engineers do not have access or visibility into you data. It is encrypted and protected against this type of interaction.
What type of encryption is used?
Several different forms of encryption are available with the most common being AES-256 bit encryption
Can I have a local copy of my data?
Metiix allows for a local copy of data to be held on site. This local copy may contain multiple generations of the data selected for protection. This local copy facilitates a fast restore point that is not dependent on the speed of the internet with which you connect to the cloud.