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Metiix Virtual

Efficient VM snapshot protection, local and replicated

Frequently Asked Questions

We've got all of your answers right here!


Can I set up email notifications so I can see how my backups are running?

Yes, email notifications are built in. You can add yourself or your entire team so that you always know how the backups are going.


Is it easy to install?

Yes. Simple. You can be protecting all of your servers, and replicating them to offsite locations for DR in literally minutes.


How do I recover a file, volume, entire server?

Easy. From the Metiix Virtual interface, find the snapshot from the point in time you wish to recover, right click and choose the appropriate options.


Can I protect open files?

Yes, since Metiix Virtual protects at the volume level using snapshots, all files are protected regardless of whether they are in-use or open at the time of the backup.


What kind of support is available?

Metiix monitors all backups. Whether you are writing data to your own locations or replicating to our cloud. All support is included with your monthly service. We maintain an extremely high customer satisfaction rating and will continue to provide a high level of customer support from the moment that you sign up with our services.


What are the minimum hardware requirements?

The Core and Agent can run as a 32-Bit or 64-Bit applications. Minimum processor requirements are 3 GHz or multi-core 2 GHz (or greater). Use Multi-core CPUs. Two CPUs will not be as fast as one CPU that is twice as fast. In addition, larger L2 processor caches will provide better performance. Minimum memory requirements are 4 GB for 32-Bit systems and 8 GB for 64-Bit systems.


How does Metiix Virtual work?

  1. The Metiix Virtual software periodically creates image-based, bare-metal backups from the client servers or workstations at pre-configured intervals.
  2. The backup images are automatically backed up to a local storage environment running the on the Metiix Virtual CORE
  3. The local Metiix Virtual core can optionally replicate the images to a fully managed Core in the Metiix Virtual Cloud, delivering the utmost in data protection and scalability. You are also able to configure replication to your own remote locations by deploying a secondary remote Core instance as the replication target.
  4. Metiix delivers various system monitoring, data privacy, and data integrity technologies to guarantee the success and reliability of the images contained in the Metiix Virtual Cloud.
  5. In the event of server outage, the Metiix Virtual software enables fast, on-site recovery to physical or virtual environments or to dissimilar hardware.
  6. In the event of local disaster that destroys a location or the servers, Metiix supplies multiple recovery options for the bare-metal images stored in the Metiix Virtual Cloud, including download, expedited shipment of the images on disk/NAS device, or rapid virtualization in the Metiix Virtual Cloud.

What kind of machine is needed to run the Metiix Virtual Core software?

The Metiix Virtual Core is supported as follows:

Operating System
  • Microsoft Windows 7
  • Microsoft Windows Server 2008
  • Microsoft Windows Server 2008 R2
  • Microsoft Windows Server 2012
Architecture
64-bit only
Memory
8 GB (ECC memory preferred)
Processor
Quad-Core processor or higher
Storage
  • Direct Attached
  • Storage Area Network
  • Network Attached Storage

What kind of machine is supported to run the Metiix Virtual Agent software?

The Metiix Virtual Agent is supported as follows:

Operating System
  • Microsoft Windows XP
  • Microsoft Windows Vista
  • Microsoft Windows 7
  • Microsoft Windows Server 2003
  • Microsoft Windows Server 2008
  • Microsoft Windows Server 2008 R2
  • Microsoft Windows Server 2008 R2 SP1 Core
  • Red Hat Enterprise Linux (RHEL) 6.3
  • CentOS 6.3
  • Ubuntu 12.04 LTS
  • SuSE Linux Enterprise Server 11 SP2
Architecture
32-bit or 64-bit
Memory
4 GB (ECC memory preferred)
Processor
Quad-Core processor or higher
Microsoft Exchange
  • Microsoft Exchange 2007 Rollup 5 or higher
  • Microsoft Exchange 2010
Microsoft SQL Server
Microsoft SQL Server 2005 or higher

Do I need to re-boot my servers after the Metiix Virtual Agent installation?

Yes, Metiix Virtual installs a filter-level driver to take the live snapshot and accomplish the block level de-duplication. A re-boot is necessary before backups can begin from the Metiix Virtual Agent to the Metiix Virtual Core.


Can I recover a single email?

Yes, From the Exchange Server snapshot a single email may be recovered as long as Microsoft Outlook has been installed on the Metiix Virtual Core server.


What is Live-Recovery?

When a restore is started, the applications will be able to use the data on the Metiix Virtual Agent for production access even during the volume-level restore process. Live-Recovery eliminates the recovery window so restore times are less urgent.


Can I fail-over to the Metiix Cloud?

Yes, In the case of a server failure or loss, Metiix Engineers can assist in bringing a new server online within the Metiix Cloud until you are able to restore operations to your local server.


What level of encryption is available?

Metiix Virtual uses AES 256-bit encryption. Data remains encrypted from the Core to any replicated destination.


What if I have multiple remote sites, each with data to protect?

Whether you use the Metiix Cloud as your disaster recovery destination, or you have your own off-site location. Each geographically dispersed Metiix Virtual Core can send data to a centralized off-site Core.


Is there any reporting available for Metiix Virtual?

You can generate summary reports across multiple managed cores using a multi-core management portal. This multi-core management portal, also known as the central management console, can be used to generate consolidated reports across all the managed cores. The reports contain summaries of different tasks, including but not limited to, snapshots, replication, recovery assurance, and more. The generated reports are available in different formats such as PDF, CSV, HTML and Excel.


How does Metiix Virtual de-duplicate data?

Metiix Virtual provides true Global De-Duplication, which dramatically reduces physical disk capacity requirements by offering space reduction ratios exceeding 80:1 while still meeting data storage requirements. It offers inline block-level compression and de-duplication with line-speed performance as well as configurable block sizes and built-in checksums to auto-correct, and it prevents data corruption for data-at-rest and data-in-flight.


How do I recover from a failure and then get my data back to the original location?

Metiix Virtual deploys Agents on all the machines that will be protected to the Core. Each Agent uses an incremental-forever, changed-block-tracking approach where it tracks, captures and transmits the changed blocks from the protected disk volume to the Core at pre-configured intervals. The Agent is fully application-aware and is dormant when not in use with near zero percent CPU utilization and less than 20MB of memory overhead in ideal conditions.


Do you have support for both my Virtual and Physical environments?

Metiix Virtual deploys Agents on all the machines that will be protected to the Core. Each Agent uses an incremental-forever, changed-block-tracking approach where it tracks, captures and transmits the changed blocks from the protected disk volume to the Core at pre-configured intervals. The Agent is fully application-aware and is dormant when not in use with near zero percent CPU utilization and less than 20MB of memory overhead in ideal conditions.


How fast can you protect my virtual environment and how fast can restores be ready?

Metiix Virtual can export any protected or replicated machine to VMware. Exports can be ad-hoc, every 15min, 1/2 hour, hour etc..., or continuous. With continuous exports, the virtual machine is incrementally updated after every snapshot. The incremental updates are very fast with a resulting benefit that allows you to have standby-clones that are ready to be powered up with a click of a button. The formats for export are VMware Workstation/Server on a folder or direct export to Vsphere / VMware ESX(i) host.


Can my Metiix Virtual Deployment be centrally managed?

The Web-based Central Management Console simplifies the process of centrally managing and reporting on al Metiix Virtual Cores that are distributed across an environment. The console also provides role-based access for central management, which allows you to control the objects that users can access in the environment.


Do you have more questions? Ask them here.